Synology Drive is the fastest and easiest way to download your entire photo gallery. Instead of downloading each photo individually through a web browser, Synology Drive automatically downloads all of your photos to your computer in the background. This saves time and ensures you receive every photo in full resolution.

In most cases, the username and password are correct. The most common issue is an extra space when copying and pasting, or a missing character. Please try copying them again carefully. If you still can't sign in, contact us and we'll be happy to help.

If you can't open the login page at monaphoto.myds.me, our server may be temporarily unavailable. Please contact us and we'll restore access as quickly as possible.

If Synology Drive stops downloading before all of your photos have been synced, please check the available storage on your computer. Most photo galleries require between 20 GB and 40 GB of free disk space. If your drive becomes full, Synology Drive may stop downloading the remaining files.

Your gallery can only be accessed using the username and password provided by Mona Studio. These login credentials are sent only to the email address you provided. If you wish, you may also share your login details with family members or friends who joined the same photoshoot.

Your username and password are included in the email we send after your photoshoot. If you confirmed your booking through KakaoTalk or WhatsApp, we may also send your login details there.

We usually send your gallery within 3 days after your photoshoot. If you haven't received it, please check your Spam or Junk folder first. If you still can't find it, contact us and we'll resend it.

Your gallery will remain available for 45 days. Please download your photos before the expiration date. If you need more time, contact us before your account expires. We're happy to provide one 15-day extension whenever possible. After the account expires, your photos may be permanently deleted without further notice.

We chose Synology Drive because it provides a better experience for our international customers. Naver MYBOX is designed primarily for users in Korea and may not be available in other countries. While Google Drive is an excellent cloud storage service, its image previews are often compressed. Some customers mistakenly think the downloaded photos are lower quality because they judge them from these previews. With Synology Drive, we can provide a dedicated gallery with up to 68 GB of storage for 45 days, while ensuring that every downloaded photo remains in its original full resolution.

If your account expired within the last 45 days, please contact us as soon as possible. We can usually extend access once for an additional 15 days. If more than 6 months have passed, your photos may already have been permanently removed from our storage system and may no longer be recoverable. To avoid losing your photos, we recommend downloading your gallery as soon as you receive our email.

No. All photos are delivered in their original edited resolution without compression.

Yes. You can download your photos as many times as you like while your gallery remains active.

Your account may have been created before your photoshoot, so your gallery might not be available yet. We usually upload and deliver your photos within 3 days after your photoshoot. If more than 3 days have passed and your gallery is still empty, please contact us. We'll check your account and resolve the issue as quickly as possible.

To make your photos easier to use on different devices, we provide two versions of your gallery. Original Version Full-resolution photos. Best for long-term storage, printing, or future editing. Recommended if you want to keep your photos permanently. Mobile Version Optimized for smartphones and tablets. Smaller file sizes for faster downloading and viewing. Perfect for sharing with friends or posting on social media. Both folders contain the same photos. The only difference is the file size and resolution. We recommend keeping the Original Version as your permanent backup.